The launch of a new techology platform is helping the Douglas County Sheriff's Office keep victims of crime better informed, according to a news release. SPIDR Tech allows the sheriff's office to …
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The launch of a new techology platform is helping the Douglas County Sheriff's Office keep victims of crime better informed, according to a news release.
SPIDR Tech allows the sheriff's office to send an email or text message to victims that includes a linik to a letter from the sheriff that includes the case number, the name of the deputy who took the original report and the name of the detective or deputy assigned to the case, along with contact information for easy follow-up.
The letter also provides the name of the victim assistance advocate assigned to the case and his or her email and phone number. The letter also will list whether the case is open or closed.
The SPIDR Tech platform not only enables the sheriff's office to send fully automated messages to victims of crimes and 911 callers, it also allows them to close the communication loop by collecting community feedback about their experience with the office, the news release said.
SPIDR Tech does this by allowing agencies to send out short surveys to their “customers” asking questions about satisfaction, resolution status, trust, customer service, etc. Responses are analyzed and generate insights that can be applied to day-to-day decision making, from patrol to command, in near real time.
“We are always trying to think of ways to keep our crime victims better informed as to the progress of their case. This system is just a steppingstone to better communication between the victim and the person investigating their case,” Sheriff Tony Spurlock said in the release. “The survey will be a way for us to make sure our citizens are receiving excellent service, as well as, allow us to improve in any areas necessary.”
The Douglas County Sheriff's Office is the first agency in Colorado and the only sheriff's office in the nation that can now confidently measure community sentiment, messages and engagement, thanks to the SPIDR Tech platform, according to the release.
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